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FAQ
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What does "Double Layered" mean in the options? Is the top layer removable?
"Double Layered" refers to whether the floor mat has a carpeted top layer.
We offer a double-layer option where the top layer is a comfortable carpet mat, and the bottom layer is a durable, all-weather mat for protection. If the option does not state "Double Layered," only one all-weather mat is provided.
(Please note that some vehicles may only offer the two-layer carpeted mats for the front row, while others offer them for both the front and second rows. Pay close attention to the product title and images to confirm which rows are included.)
The top carpet layer is removable. If you are going on a muddy or dirty trip, you can easily remove the top carpet layer to protect your car and keep your car clean.
How long will it take to get my orders?
It depends on your location.
Orders processed here typically take 1-7 business days to arrive.
However, the specific delivery timeframe may be impacted by unforeseen circumstances, such as severe weather, accidents, or unexpected delays at shipping facilities due to extreme conditions.
You will receive detailed delivery information in your confirmation email once your order has been processed. If you have any further questions, feel free to reach out!
What does “1st Row”, “2nd Row”, and “3rd Row” mean?
- "1st Row" means the first, or front row of seating, driver and passenger side. Your set will include both pieces, unless it is a single-piece design.
- "2nd Row" refers to the row of seats immediately behind the first or front row of seating.
- "3rd Row" refers to the row of seats immediately behind the second row of seating.
Do the mats have a smell? Is the material safe?
3W Floor Mats are crafted from Thorex™, a 100% eco-friendly and non-toxic material that is both baby-friendly and safe for everyday use. Unlike traditional materials, Thorex™ emits no odor, even under extreme temperatures ranging from -4°F to 167°F. This innovative material is also widely used in trusted products such as baby pacifiers, combs, and toothbrushes, ensuring its safety and reliability for your family and vehicle.
Are the mats resistant to sharp heels?
3W floor mats are designed for durability and can withstand daily wear and tear, including the use of high heels. However, repeated or excessive pressure from sharp heels may eventually cause damage. To prevent any accidental damage, it is recommended to exercise caution when wearing high heels on any type of car mat.
How should the mats be cared for?
The car mats are designed for easy cleaning. Simply remove the mats and rinse them off; all accumulated dirt will be washed away instantly. They are resistant to auto shampoos and detergents, so you can wash them every time you visit the car wash.
Do you offer any warranty for your car mats?
Yes, 3W offers a lifetime warranty for our car mats. However, this warranty is only valid under conditions of natural wear and tear. It does not cover any intentional damage. If you have any concerns with our product, please don't hesitate to contact us, and we will be more than happy to assist you.
When will you have mats for my model? Can I contribute in any way?
Our product range is constantly expanding, and we primarily focus on mats for the latest vehicle models. If you need mats for your model, please let us know here>>