3W Lifetime Warranty
Thank you for choosing our premium 3W automotive floor mats! We stand firmly behind the quality and durability of our products, which is why we offer an industry-leading 3W Lifetime Warranty to the original purchaser of the mats.
Our goal is simple: to ensure your 3W investment is protected against defects for the life of the vehicle they are installed in.
What Our 3W Lifetime Warranty Covers
Our warranty guarantees that the 3W product will be free from defects in material and workmanship under normal use. This coverage is extended for as long as you own the vehicle in which the product was originally installed.
We will cover:
- Defects in Materials: Manufacturing flaws that compromise the integrity or look of the 3W mat (e.g., uneven finish, color blotches).
- Defects in Workmanship: Issues resulting from the manufacturing process, such as:
Non-Normal Cracking/Tearing: The 3W mat develops significant cracks, rips, or tears that are not caused by external trauma.
Retention Device Failure: Original fastening clips, anti-slip nubs break or fail to secure the mat properly.
Significant Fitment Issues: The mat does not fit the intended vehicle model as advertised due to a clear manufacturing error.
What is NOT Covered (Exclusions)
Our 3W Lifetime Warranty does not cover issues arising from normal wear, abuse, accidents, or improper maintenance. These exclusions are typical for limited lifetime warranties:
| Category | Specific Examples Not Covered |
|---|---|
| Normal Wear & Tear | Fading, natural discoloration, minor scuffing, or surface abrasion resulting from regular, everyday use over time. |
| Accidents & Damage | Damage from vehicle accidents, fire, chemical contamination (e.g., spilled gasoline, bleach), or pet damage (chewing, scratching). |
| Misuse & Improper Care | Damage caused by improper installation, using the 3W product for non-automotive purposes, or cleaning with harsh, unauthorized chemicals. |
| Transfer of Ownership | This warranty is non-transferable and applies only to the original purchaser and the original vehicle of installation. |
How to File a Warranty Claim
If you wish to initiate a return or request a refund for your 3W product, please contact our Customer Service team directly at the following email address:
- Customer Service Email: info@3wliners.com
Please be prepared to provide your original order number for faster service.
Additional Information
This warranty is your exclusive warranty and there are no other warranties.
In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
FAQs
Are there any requirements to file a claim or request a return?
3W reserves the right to require proof of purchase or require the return of the defective product. We may also request that you validate the defect through other means, such as sending us photos or videos of the product.
Do I have to pay for shipping for a replacement?
No. We cover the cost of shipping the replacement 3W product to you under a valid warranty claim.
Does the replacement mat have a new Lifetime Warranty?
The replacement product is covered for the remainder of the original product's warranty period.
Can I transfer the warranty if I sell my vehicle?
No. The 3W warranty is strictly tied to the original retail purchaser and the original vehicle of installation and is non-transferable.