We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Address: To start a return, please contact us at firstname.lastname@example.org to get the shipping address.
IMPORTANT: Do NOT ship your item without contacting our customer service first. Otherwise, your item will NOT be returned, and it will be considered a loss.
Items sent back to us without first requesting a return will not be accepted. We offer a 7 year Warranty. If you wish to return or exchange an item, please make sure the product is packaged and shipped properly.We offer free shipping but buyer need to pay shipping costs when making a return. Especially when the return is due to circumstances controlled by the buyer. Return shipping fee will be deferred if not controllable by buyer.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.