Yes, the WolfBox EV charger is safe to use. It has been certified by the Canadian Standards Association (CSA), ensuring its safety and reliability.

CSA certification is granted by the Canadian Standards Association and is one of the most recognized safety certifications in North America. CSA standards cover a wide range of requirements, from electrical safety to energy efficiency and environmental sustainability. A product that is CSA certified has undergone rigorous testing and evaluation to meet specific safety and performance standards.

For an EV charger, having CSA certification means:

• Electrical Safety: The charger's design and manufacturing process meet strict electrical safety standards to effectively prevent risks such as electric shock and fire.
• Performance Standards: Ensures that the equipment performs reliably under normal operating conditions, including aspects like charging efficiency and compatibility.
• Durability Testing: The charger is capable of withstanding long-term use, encompassing weather resistance and anti-aging performance.
• Environmental Protection: The product follows principles of environmental sustainability in its design and manufacturing processes.

By obtaining CSA certification, the WolfBox EV charger demonstrates that our product not only adheres to the highest industry safety standards but has also passed through a thorough and stringent testing and review process. Customers can be confident in using our charger, knowing that it is backed by a certification that stands for safety, quality, and reliability.

Please download the WOLFBOX EV Charger user manual which will guide you through the next steps. We offer 24/7 online support. Please feel free to contact us.

Professional electrician is required for the installation of the E50 hardwired charger. For the E40 plug-in chargers, you'll need a 14-50 socket.

E40 models must have a 50A or higher fuse in the circuit in which they are installed. E50 models must have a 70A or higher fuse in the circuit in which they are installed.

The sound you hear when activating our charging station is a standard operational noise associated with the relay's activation within the unit. This sound is a normal indication that the charging station has commenced its startup process. It's a common feature across all Home EV Chargers and signals that everything is functioning as it should. You can continue to use your charging station with confidence.

Weak signal in the wireless network coverage area will lead to poor Wi-Fi connection or failure to connect successfully. Please confirm the installation environment can connect to Wi-Fi well so that remote control the EV charger by phone.

1. You can turn on the hotspot of your third phone and please turn on the Maximum Compatibility at the same time. Then connect the EV Charger and phone you need to bind to that hotspot.

2.After the App is connected for the first time, subsequent to the poor Wi-Fi conditions. The App can control the EV Charger via Bluetooth, but cannot use certain functions such as charge logging and charging reservation.

3.If there is no network and the App does not support connection, you can swipe the charging card to control the EV charger.

If you manually charge your car after connecting it, the schedule charging might be disabled. In some cases, certain cars may automatically enter sleep mode, preventing further charging.

WOLFBOX EV Charger is unable to read vehicle information, so the App cannot read the time required for charging completion.

Charging speed is directly related to your cars battery health and the facility charging power. Maximum charging speed varies by vehicle. Please contact customer service <EV@wolfbox.com> for more details.

Once the battery SOC (State of Charge) is above 70-80%, the charger will automatically adjust the charging speed to protect the vehicle battery.

Please disconnect and restart the EV charger. If the charger continues to fail, please contact Customer Service Team <EV@wolfbox.com> or hotline for more details. Tel: +1 888 296 8399

Please check the EV Charger user manual of Fault description. Please seek professional repair or contact Customer Service Team <EV@wolfbox.com> for this fault.